Professional Scrum with User Experience™ (PSU) is a hands-on, activity-based course where students experience how Scrum and User Experience (UX) align and integrate to create cross- functional teams that connect more closely with end users and customers, ultimately delivering more value and improving outcomes. By working together in a dual-track agile process, members of the Scrum Team can work more effectively to balance discovery work and delivery work.
In this two day class* students will leverage an ongoing case study as a way of applying techniques learned throughout the class and preparing to take what they learn back to their workplace.
This course is designed for Product Owners and Scrum Masters to enable them to better incorporate design, research and learning into their Scrum process.
Lean UX techniques focus the team toward customer-centric design and discovery. Scrum focuses the team toward rapid delivery and customer feedback. By bringing together Lean UX and Scrum, teams learn how to drive the design together with delivery in short, iterative cycles to assess what works best for the business and the user.
Leveraging Lean UX techniques, the course takes core design and research activities, illustrating how they come together with development and delivery. Attendees explore how these activities fit into a dual-track agile process (Design and Development) where cross-functional teams can work together to explore, experiment and deliver value-based outcomes.
This course was created together with Jeff Gothelf and Joshua Seiden, the authors of the book Lean UX,leveraging their expertise and knowledge.
The goal of working together is to help students learn the truth about many of the myths that exist when it comes to bringing together design and development activities and how to overcome the challenges that come with this integrated team approach.
* When offered in-person, this course is generally delivered over two business days. When offered as a Live Virtual Class, the course may be broken up into more, shorter days, sometimes consecutive, sometimes one week apart.
Reviews & ratings are limited by nature. John needs to understand if the learning made a real difference back in the office. So, John likes to checks in 12-18 months later. He sees a pattern of improvement and regularly gets pleasant vibes from successful agility inspired by ideas from the training. For example, see this experience report.
John is grateful to be part of Marshall Goldsmith’s #payitforward campaign and, in so doing, offers free coaching/mentoring/co-training to a selection of potential agility chefs. Marshall Goldsmith taught John in Salt Lake City in February 2018. All of John’s workshops #payitforward Marshall Goldsmith content, including Marshall’s advice to John himself.
John’s client list (directly or indirectly) includes Japanese Tobacco International, TUI, Lilbit, digital2DNA, Shell, BP, Barclaycard, Vocalink Mastercard, Centrica, the Musgrave Group, RR Donnelley, DELL, Nordic Aviation Services, 84.51, Intralinks, PaySafe, Vodafone, Ericsson, NASA, and Sky.
Assessment preparation tends not to be covered in the workshop. The workshop focuses on attendees getting ready to apply new skills back at work immediately after the workshop. There is an expectation that attendees will attend some free post-workshop Zoom calls and watch recordings of their own group (or previous groups) doing tough practice tests, sometimes including John Coleman’s own practice tests which address the same learning outcomes, albeit from a different angle. John has an expectation that attendees will attend the calls, as assessment preparation does not scale on a 1:1 basis. Signing up for this workshop is effectively signing up to attend these calls.
Sometimes, John Coleman will have a trusted co-trainer to give a helping hand, someone who is already qualified or who is building up experience.
Scrum Masters and Product Owners who will learn how to integrate the UX specialty with what they already know about the power of self-organizing cross-functional This will enable them to help Developers to learn about the customer, plan learning/discovery/design work, and still deliver a “Done” increment each Sprint.
In addition, Scrum Masters will learn how to incorporate product discovery techniques into Sprints and how to balance the product discovery work with the product delivery work while Product Owners will learn product discovery techniques that User Experience Designers use to better understand the needs of the user.
Classes are usually small, and even if not, John Coleman uses techniques that make a large class run very well, to a limit. John Coleman does not train class sizes over his operational limit so attendees can rightly get the full benefit of his classes.
If you have specific requirements, e.g., you require a free place for an assistant, you require wheelchair accessible venue/room set-up etc., please let John Coleman know in advance via [email protected]
The delivery content is a combination of slides, flip charts, and exercises. The focus is more on flip charts and exercises. The approach is a combination of experiential training and Training From The Back of The Room, regardless of the training course, while sticking to the Scrum.org learning objectives.
Some topics could be completely outside the scope of the training class. To that end, some topics may need to be “parked”. Best efforts are made to address “parked” topics during the workshop and/or subsequent video conference calls.
The location is not 100% confirmed, it is an approximate location. The location cannot be finally booked until final numbers are known.
Let’s err on the side of caution to cover all eventualities. Please only book travel one week in advance and use low-commitment accommodation bookings that allow cancellation 24 hours in advance without charges. Most accommodation booking websites allow 24-hour cancellation in advance, please select that option. Please book travel at the last responsible moment (one week to go, confirming with John Coleman at [email protected]). For example, for flights, consider using low-cost booking services such as Skyscanner or Kayak.
John is an incredibly helpful instructor. I completed the Agile Leadership course with his assistance, and his explanations were always very clear and emphasized the big picture thinking of Agile. The work in the class was very dynamic, looking at scenarios and working in small groups or pairs to discuss our ideas. I also appreciated his real world examples from his extensive work experience and knowledge base. John also has a wonderful sense of humor, an ideal trait in a teacher. Thank you!
Well-structured and balanced course between theory and practice. Course full of exercises to put into practice what you are learning. You take home with you useful techniques that you can immediately apply in your work the day after. Many thanks to John Coleman for what he shared with me during the course and the follow-ups!
Inspirational, insightful and engaging John thank you for your support guiding over 100 of our Agile Leaders through PSM1. The feedback from the groups was phenomenal with people sharing how much they liked your depth of knowledge, facilitation and support - Thank you! Could not recommend John highly enough - fabulous experience.
John is an excellent trainer and an extremely knowledgeable mentor. I was able to gain so much from his teaching during the 16 hours of Professional Kanban training course. If anyone is looking for a Kanban trainer who not only can deliver the course material, but also share so much from his personal journey as an Agile practitioner, look no further, John is your guy.